Volunteer Opportunities
Hotline Volunteers
Our hotline volunteers are based in our New York City offices, where they assist people with Medicare through one-on-one telephone counseling.
Volunteers answer callers' questions and provide guidance on a wide range of Medicare issues—from how to select a supplemental plan to how to deal with a claim that has been denied. They also help ensure that their clients' rights are upheld, and make referrals when appropriate.
A Hotline Volunteer:
- Counsels consumers from across the country who seek information, or who need help with their Medicare-related problems;
- Documents all calls in our computer database;
- Screens callers to see if they are eligible for programs for people with limited incomes.
Qualifications
- Comfortable with basic computer research and data entry;
- Compassionate, empathetic and patient;
- Willing to learn and grow;
- Medicare experience is NOT required. We will train you!
Time Commitment
- Two to four hours per week;
- Six-month minimum commitment;
- Attend a comprehensive training on Medicare.
Schedule—Choose a shift that works for you
- Monday through Friday
- We have morning and afternoon shifts
- Weekday shifts are two to four hours, depending on your availability. We are flexible!
- Wednesday Evenings
- Evening shifts are two hours.
- 6:00 pm–8:00 pm
Supports—We support you every step of the way!
- Supervision: Staff are always available to help. You are NEVER alone.
- Collegial atmosphere: Interact with a friendly group of volunteers and staff.
If you are interested in becoming a hotline volunteer, please register for our Open House. You�ll learn more about the Medicare Rights Center, how volunteers contribute to our mission, and meet staff and other volunteers. No commitment is required prior to registration.